Data & Privacy
Your privacy matters to us. This Privacy Policy explains exactly what personal data siv5 collects from its Indonesian players, how that data is used, who it may be shared with, how long it is retained, and what rights you hold over your own information.
Section 1
siv5 ("we", "us", "our", or "the Platform") is an internationally operated online betting and gaming platform accessible at https://siv5.cam. We are committed to protecting the privacy and personal data of every individual who visits, registers with, or transacts on the siv5 Platform — particularly our Indonesian Members who access the Platform from Jakarta, Surabaya, Bandung, Medan, Yogyakarta, Bali, Semarang, Makassar, and across the Indonesian archipelago.
This Privacy Policy is a binding document that forms part of the overall agreement between siv5 and its Members, alongside the Terms & Conditions. It sets out the basis on which personal data collected from you — or provided by you — will be processed by siv5. Please read this Privacy Policy in its entirety before registering an Account or depositing funds.
By using the siv5 Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection, use, and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should discontinue use of the Platform immediately.
Scope: This Privacy Policy applies to all users of the siv5 Platform, including registered Members and non-registered visitors. It covers personal data collected through the siv5 website, mobile-browser experience, and any official siv5 communication channels including email and live chat support.
Section 2
siv5 collects personal data that is necessary to provide its Services safely, compliantly, and to a high standard. The categories of personal data we collect are as follows:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (KTP / SIM / Passport), selfie photo for KYC verification | Mandatory |
| Contact Data | Email address, mobile telephone number, residential address in Indonesia | Mandatory |
| Financial Data | Bank account number and bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata, Bank Danamon), e-wallet account details (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal transaction history, account balance history | Mandatory |
| Transactional Data | Betting history, game session records, bonus usage history, win/loss records | Mandatory |
| Technical Data | IP address, device type, browser type and version, operating system, time zone setting (WIB/WITA/WIT), session duration and frequency | Automatic |
| Usage Data | Pages visited, features used, search queries, game preferences, referral source | Automatic |
| Communications Data | Records of live chat sessions, email correspondence with our support team, feedback submissions | When applicable |
siv5 does not collect or store payment card numbers (Visa/Mastercard) directly. Where card payments are supported, card data is processed exclusively by PCI-DSS compliant third-party payment processors and is never transmitted to or stored on siv5's own servers.
Section 3
siv5 collects personal data through the following means:
Section 4
siv5 processes your personal data for the following specific, legitimate purposes. We do not use your data for any purpose beyond those listed below without obtaining your explicit consent or where otherwise required by law:
Section 5
siv5 processes your personal data on the following legal bases, each of which applies to specific processing activities as outlined below:
Note on Withdrawal of Consent: Withdrawing consent for marketing communications will not affect your ability to use siv5's Services. It will only prevent siv5 from sending you promotional emails and in-platform notifications. To withdraw marketing consent, contact our support team at [email protected].
Section 6
siv5 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your personal data only in the following limited and controlled circumstances:
In all cases of data sharing described above, siv5 applies appropriate safeguards to protect the integrity and confidentiality of your personal data. No sharing takes place beyond what is described in this section without your explicit prior consent.
Section 7
siv5 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Identity and KYC documents | 5 years after account closure, in accordance with international AML obligations |
| Financial transaction records | 5 years after the date of each transaction |
| Betting and game session records | 3 years after account closure |
| Customer support communications | 2 years after the date of the interaction |
| Technical and usage data (logs) | 12 months from collection date, unless required for an active investigation |
| Marketing consent records | Until consent is withdrawn, then archived for 2 years as proof of consent status |
| Self-exclusion records | Indefinitely, to prevent re-registration in breach of a permanent self-exclusion |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that renders it irrecoverable. Anonymised data — which can no longer be linked to any identifiable individual — may be retained indefinitely for statistical and analytical purposes.
Section 8
siv5 implements a comprehensive, multi-layered security framework to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include, but are not limited to:
While siv5 employs industry-standard security practices, no digital platform can guarantee absolute security. In the event of a data breach that poses a material risk to your rights and freedoms, siv5 will notify affected Members promptly in accordance with applicable notification obligations under our gaming licence terms.
Your Responsibility: You are responsible for maintaining the confidentiality of your Account password and for logging out of your Account on shared devices. siv5 will never ask for your password via email, live chat, or any other communication channel. If you receive such a request, treat it as a phishing attempt and report it to [email protected] immediately.
Section 9
siv5 uses cookies and similar tracking technologies to operate and improve the Platform, to maintain your session while you are logged in, and to gather anonymised usage analytics. The types of cookies we use are as follows:
Most web browsers allow you to manage cookie preferences through the browser settings menu. Disabling all cookies may affect the functionality of the siv5 Platform, particularly features that rely on session persistence such as the bet slip and Account dashboard. siv5 does not respond to browser-level "Do Not Track" signals at this time, as there is no universally agreed standard for how such signals should be interpreted.
Section 10
As a data subject, you hold the following rights in relation to your personal data held by siv5. These rights may be exercised at any time by submitting a written request to [email protected]. siv5 aims to respond to all data rights requests within 30 calendar days of receipt.
siv5 will not charge a fee for exercising any of the rights listed above, except in cases of manifestly unfounded or excessive requests. In such cases, a reasonable administrative fee may apply, and you will be informed before any fee is charged.
Section 11
siv5 operates a strict 21+ only policy across all products and markets. The Platform is not intended for, directed at, or designed to attract persons under the age of 21. We do not knowingly collect personal data from any individual under the age of 21.
During Account registration, all Members are required to declare that they are 21 years of age or older. siv5 uses automated age-screening tools and manual KYC review processes to identify and prevent underage registration. Where we have reasonable grounds to believe that a Member may be under 21, the Account will be immediately suspended pending age verification. If verification confirms that the Member is under 21, the Account will be permanently closed, any funds deposited will be returned (net of any withdrawals made during the period of operation), and the matter may be escalated to relevant authorities.
We encourage parents and guardians in Indonesia to make use of third-party parental control and website-filtering tools to prevent minors from accessing online gambling content on shared devices. If you believe a minor has accessed siv5, please contact our support team at [email protected] immediately.
Section 12
siv5 is an internationally operated platform. Your personal data may be transferred to, stored in, and processed in countries other than Indonesia, including the jurisdiction in which siv5's gaming licence is held and the locations of our cloud infrastructure and third-party service providers. These countries may have data protection laws that differ from those applicable in Indonesia.
Where personal data is transferred outside Indonesia, siv5 takes all reasonable steps to ensure that appropriate safeguards are in place to protect your data. These safeguards may include contractual clauses that impose data protection obligations on the recipients of your data equivalent to those applied by siv5, and technical security measures commensurate with the sensitivity of the data being transferred.
By registering an Account on siv5 and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data to the locations described in this section, subject to the safeguards outlined above.
Section 13
siv5 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, Platform features, or data processing practices. The date of the most recent revision is displayed at the top of this page. Where changes are material — meaning they significantly affect how your personal data is processed or your rights as a data subject — siv5 will notify registered Members via email and through an in-platform notification at least 7 days before the changes take effect.
Your continued use of the Platform after any revised Privacy Policy takes effect constitutes your acceptance of the updated terms. We encourage you to review this page periodically to remain informed of how siv5 protects and handles your personal data.
Section 14
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact siv5's Data Protection Officer (DPO) through the following channel:
For general platform assistance and Account queries, please also refer to our FAQ page. For the full terms governing your use of siv5, please read our Terms & Conditions.
Data Subject Rights
siv5 upholds your rights as a data subject. Here is a quick summary of the key privacy protections available to every registered Member.
Request a full copy of the personal data siv5 holds about you, including processing purposes and recipient categories.
Have inaccurate or outdated personal data corrected. Identity data updates require re-submission of KYC documents.
Request deletion of your data where it is no longer necessary, subject to legal retention obligations under AML and gaming licence rules.
Receive a copy of your provided personal data in a structured, machine-readable format such as CSV or JSON for transfer to another service.
Object to processing based on legitimate interests, including direct marketing and behavioural profiling. Marketing objections are actioned immediately.
Where automated decisions affect your Account — such as fraud flags — you have the right to request a manual review by siv5's compliance team.
Our Privacy Commitments
From encryption to zero data sales, these are the concrete commitments siv5 makes to every Member regarding the handling of their personal information.
Every byte of data exchanged between you and siv5 is protected by industry-standard 256-bit SSL/TLS encryption. Your credentials, documents, and payment details are never transmitted in plain text.
siv5 does not sell, rent, or trade your personal data to any third party for commercial gain — ever. Data sharing is restricted strictly to the operational and legal circumstances described in Section 6 of this policy.
Sensitive personal data stored on siv5's servers — including KYC documents, financial records, and login credentials — is encrypted at rest using robust industry-standard algorithms.
We do not hold your data indefinitely. Clear, documented retention periods govern every category of personal data, after which data is securely deleted or anonymised beyond recovery.
Role-based access controls restrict which siv5 staff can view your personal data. Access is limited to personnel with a legitimate operational need, and all access events are logged and audited.
Data rights requests — access, erasure, portability, rectification — are acknowledged and actioned within 30 calendar days, with no charge for standard requests made in good faith.
Our support team is available 24/7 to assist with data rights requests, privacy enquiries, and account questions. You can also explore our FAQ or review the full Terms & Conditions.