Terms & Conditions — siv5

Clause 1

Definitions

In these Terms & Conditions, the following definitions apply unless the context clearly requires otherwise:

Clause 2

Eligibility

Access to and use of siv5's Services is subject to the following eligibility requirements. By registering an Account, you represent and warrant that you satisfy all of the following conditions:

1. You are at least 21 years of age. siv5 operates a strict 21+ policy across all products and markets. Persons under 21 are strictly prohibited from registering, depositing, or placing wagers on the Platform.
2. You are accessing the Platform from a jurisdiction in which online betting is not expressly prohibited by applicable local law, and you accept sole responsibility for determining the legality of your participation.
3. You are acting on your own behalf as an individual, and not as an agent, nominee, or representative of any third party.
4. You have the full legal capacity to enter into a binding agreement. You are not subject to any court order, guardianship arrangement, or legal restriction that would prevent you from contracting.
5. You have not previously had an account on siv5 that was suspended or permanently closed due to a breach of these Terms & Conditions.
6. You are not a current or former employee, director, contractor, or immediate family member of siv5 or any of its affiliated entities.

Clause 3

Account Registration

Each individual may hold only one Account on siv5. The creation of multiple accounts by the same individual — whether under the same name, a different name, or through a third party — is strictly prohibited and will result in permanent closure of all associated accounts and forfeiture of any balances held within them.

When registering, you must provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, residential address in Indonesia, and a valid contact email address. Any misrepresentation of personal details at the point of registration, or at any subsequent point, constitutes a material breach of these Terms & Conditions.

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. siv5 strongly recommends enabling two-factor authentication (2FA) on your Account. You must notify siv5 immediately — by contacting support at [email protected] — if you suspect any unauthorised access to or use of your Account.

siv5 reserves the right to request KYC documentation at any point. Standard KYC documents include a government-issued photo identification (KTP, SIM, or passport) and, where applicable, proof of address and proof of payment method. Accounts where KYC verification is incomplete may have withdrawal functionality suspended until verification is finalised. Most KYC reviews are completed within one to three hours of document submission.

Clause 4

Deposits & Withdrawals

All financial transactions on siv5 are conducted in Indonesian Rupiah (IDR). siv5 supports deposits and withdrawals via the following verified payment channels:

• Local bank transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), Bank Permata
• E-wallets: OVO, DANA, GoPay, ShopeePay, LinkAja

Deposits are generally credited to a Member's Account within minutes of bank confirmation. Minimum deposit amounts and maximum single-transaction limits are displayed within the Cashier section of the Platform and are subject to change without prior notice. siv5 does not charge transaction fees on standard deposits or withdrawals; however, your bank or e-wallet provider may apply their own fees, for which siv5 accepts no liability.

Withdrawal requests submitted by Members with a fully verified (KYC-complete) Account are ordinarily processed within 15 minutes to 4 hours of submission during normal operating conditions. Processing times may be extended during peak periods, scheduled maintenance windows, or where additional verification is required under siv5's fraud prevention procedures. siv5 does not guarantee specific withdrawal processing timescales and accepts no liability for delays attributable to third-party banking systems.

All withdrawals must be directed to a payment method registered in the same name as the siv5 Account. Withdrawals to third-party accounts are not permitted. siv5 reserves the right to request supporting documentation before processing any withdrawal, including but not limited to bank account ownership proof and source-of-funds declarations.

Clause 5

Bonuses & Promotions

siv5 offers a range of promotional incentives to its Members, including but not limited to a welcome deposit match bonus, weekly reload bonuses, cashback on sports and casino losses, and seasonal offers coinciding with events such as Ramadhan, Idul Fitri, and Indonesian Independence Day (17 August). Each promotion is governed by specific terms that are published on the relevant promotion page at the time the offer is active.

Unless stated otherwise in the specific promotion terms, the following general bonus conditions apply:

1. Bonuses are available to verified Members only. siv5 reserves the right to withhold bonus credits pending KYC completion.
2. All bonus credits are subject to a wagering requirement, which specifies the number of times the bonus amount (and in some cases the deposit amount) must be wagered before a withdrawal may be requested. Wagering requirements for each promotion are clearly stated on the promotion page.
3. Wagering contributions vary by product type. Sports bets typically contribute 100% towards wagering requirements; certain casino games may contribute a lower percentage. Contribution rates are detailed within each promotion's terms.
4. Bonus funds may not be transferred to another account or exchanged for cash directly. Only winnings generated from the wagering of bonus funds that meet the applicable wagering requirements are eligible for withdrawal.
5. siv5 reserves the right to withdraw, amend, or cancel any promotion at any time without prior notice, where it determines that a Member has attempted to exploit a promotion in a manner inconsistent with its intended purpose.
6. Only one active bonus may be held in a Member's Account at any time unless explicitly stated otherwise in a promotion's terms.

Clause 6

Betting & Game Rules

All bets placed on siv5 are subject to the specific rules applicable to the product type — sports betting, live casino, slots, or togel — as published on the Platform. In the event of any conflict between a specific product rule and these general Terms & Conditions, the specific product rule shall prevail with respect to that product.

Bets are accepted at the odds displayed at the time the bet is confirmed by the system. Market odds are subject to change without notice prior to bet confirmation. Once a bet is confirmed and a bet reference number is issued, the odds are fixed unless the bet falls within a category subject to void or revision under siv5's settlement rules (for example, where a match is abandoned or where a data error has occurred).

For mix parlay (accumulator) betting, all selections within a parlay must be settled as winners for the bet to pay out. The rules governing selection voiding within a parlay are detailed in the sportsbook rules section of the Platform. For voor bola (Asian handicap) markets, results are determined strictly in accordance with the handicap applied at bet placement.

All slot games on siv5 operate using certified r andom number generators (RNG) audited by independent third-party testing laboratories. Published Return to Player (RTP) percentages are theoretical long-term averages and do not guarantee individual session outcomes. Live casino games are streamed in real time from certified studios operated by Evolution Gaming and Pragmatic Play Live; game outcomes are determined by physical game elements (cards, roulette wheels) and are not subject to RNG certification requirements.

siv5 reserves the right to void any bet where there is evidence of a technical error, odds compilation error, or where the integrity of the relevant event is in question. In such cases, the staked amount will be returned to the Member's Account. siv5's decision regarding bet settlement is final, subject to the formal dispute procedure outlined in the Contact clause of these Terms & Conditions.

Clause 7

Responsible Gaming

siv5 is committed to promoting responsible gambling practices across all of its products and markets. We provide a suite of tools designed to help Members manage their gambling activity, including deposit limits, loss limits, session time limits, reality-check notifications, and self-exclusion options. These tools are accessible at any time through the Responsible Gaming section of a Member's Account settings.

Members may request a voluntary self-exclusion at any time by contacting our support team at [email protected]. Self-exclusion periods range from 30 days to permanent closure. During a self-exclusion period, the Member will be unable to log in, deposit, or place wagers. siv5 will take reasonable technical measures to enforce self-exclusion but cannot guarantee prevention of access across all devices and channels; Members are encouraged to use additional third-party blocking tools where appropriate.

For full details of all responsible gaming tools and external support resources available to Indonesian players, please refer to our dedicated Responsible Gaming page.

Clause 8

Intellectual Property

All content on the siv5 Platform — including but not limited to the siv5 brand name, logo, domain name, software, source code, database architecture, graphics, icons, text, and game interfaces — is the exclusive intellectual property of siv5 or its licensed content partners (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft). All rights are reserved.

Members are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes. This licence does not permit you to: copy, reproduce, redistribute, republish, or commercially exploit any part of the Platform; reverse-engineer, decompile, or disassemble any software element; or create derivative works based on any Platform content.

Any unauthorised use of siv5's intellectual property will result in immediate account termination and may give rise to civil or criminal liability under applicable international intellectual property law.

Clause 9

Prohibited Conduct

The following conduct is strictly prohibited on siv5 and will result in immediate account suspension, permanent closure, forfeiture of balances, and reporting to relevant authorities where applicable:

• Registering more than one Account or assisting another person in circumventing the single-account rule.
• Providing false, inaccurate, or misleading personal information during registration or at any subsequent point, including during KYC verification.
• Using automated software, bots, scripts, or any artificial intelligence tool to interact with the Platform in a manner that provides an unfair advantage over other Members or siv5's systems.
• Engaging in arbitrage betting, bonus abuse, or any systematic exploitation of pricing or promotional errors to extract guaranteed profit at siv5's expense.
• Colluding with other Members or third parties to influence the outcome of any bet, game, or event listed on siv5.
• Depositing, wagering, or withdrawing funds derived from illegal activity, or using the Platform to launder money or finance any prohibited activity.
• Attempting to access another Member's Account without authorisation, or attempting to compromise the security or integrity of siv5's systems.
• Engaging in abusive, threatening, discriminatory, or harassing conduct towards siv5 staff or other Members through any communication channel.
• Placing wagers on events where the Member has, or reasonably should have, insider knowledge of the outcome.

Clause 10

Limitation of Liability

To the fullest extent permitted by applicable international law, siv5, its officers, directors, employees, agents, and technology partners shall not be liable to any Member for:

• Any loss of profits, revenue, data, goodwill, or opportunity, whether direct or indirect, arising from the use of or inability to use the Platform.
• Any interruption, suspension, or termination of the Services, whether caused by scheduled maintenance, technical failure, third-party infrastructure issues, or force majeure events including but not limited to natural disasters, civil unrest, pandemics, or governmental action.
• Any losses arising from a Member's failure to maintain the security of their Account credentials.
• Any inaccuracy in odds, statistics, or scores displayed on the Platform, where siv5 has relied in good faith on data provided by a third-party data supplier.
• Delays in payment processing attributable to Indonesian banking infrastructure, e-wallet providers, or third-party payment gateways.

siv5's total aggregate liability to any Member for any claim arising under or in connection with these Terms & Conditions shall not exceed the total amount deposited by that Member in the 30-day period immediately preceding the event giving rise to the claim.

Clause 11

Account Suspension & Termination

siv5 reserves the right to suspend or permanently close any Member's Account at any time, with or without prior notice, where siv5 reasonably believes that:

• The Member has breached any provision of these Terms & Conditions.
• The Member has provided false or misleading information during registration or KYC.
• The Member has engaged in fraudulent, abusive, or prohibited conduct as defined in Clause 9.
• Continued operation of the Account presents a regulatory, legal, or reputational risk to siv5.
• The Member has requested self-exclusion under the responsible gaming provisions in Clause 7.

Upon account closure, any remaining real-money balance (net of any bonus funds subject to incomplete wagering requirements) will ordinarily be returned to the Member via their registered payment method within 14 business days, unless the closure is the result of fraud or a material breach of these Terms & Conditions, in which case siv5 reserves the right to withhold balances pending investigation.

Members who wish to voluntarily close their Account may do so by submitting a written request to [email protected]. Voluntary account closure requests are ordinarily processed within 48 hours of receipt.

Clause 12

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which siv5 holds its international gaming licence. By registering an Account and using the Services, you agree that any dispute arising out of or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts or arbitration bodies of that licensing jurisdiction, to the extent permitted by applicable law.

Nothing in this clause shall affect the application of mandatory consumer protection provisions that may be applicable in your country of residence. siv5 does not represent or warrant that the Services are lawful in any particular jurisdiction. Members are solely responsible for determining the legality of their participation in online betting under the laws applicable to them.

In the event of any dispute regarding bet settlement or account status, Members should first raise the matter with siv5's customer support team. siv5 aims to acknowledge formal disputes within 24 hours and resolve them within 14 calendar days of receipt. Where a satisfactory resolution cannot be reached, Members may escalate to the relevant dispute resolution body associated with siv5's gaming licence.

Clause 13

Amendments

siv5 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, siv5 will endeavour to provide Members with reasonable advance notice via email or an in-platform notification. The date of the most recent revision is indicated at the top of this page.

Your continued use of the Platform following the publication of any revised Terms & Conditions constitutes your acceptance of those changes. If you do not agree with any amendment to these Terms & Conditions, you should cease using the Platform and submit a voluntary account closure request as described in Clause 11. It is your responsibility to review these Terms & Conditions periodically to remain informed of any updates.

Clause 14

Contact

If you have any questions about these Terms & Conditions, wish to raise a formal dispute, or require assistance with your siv5 Account, please contact our support team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Hours: 24/7, including all Indonesian public holidays, WIB (UTC+7)
• Languages: English and Indonesian (native Indonesian-speaking agents available at all times)

For privacy-related inquiries specifically, please refer to our Privacy Policy. For general platform questions, our FAQ page covers the most common topics including deposits, withdrawals, KYC, and bonuses.