siv5 believes that gambling should always be a form of entertainment — never a source of stress or financial hardship. This page outlines the tools, resources, and support channels available to every Member who wants to manage their play responsibly.
Minimum age requirement strictly enforced on all siv5 products
Our Commitment
At siv5, responsible gaming is not a checkbox — it is a core part of how we operate. We serve players across Indonesia who enjoy sports betting on BRI Liga 1 and the Champions League, live casino sessions, slot titles, and togel (Indonesia's traditional numbers lottery), and we take seriously our obligation to ensure that every interaction with our Platform remains safe, controlled, and enjoyable.
The vast majority of siv5 Members engage with our products recreationally, setting budgets and sticking to them. However, we recognise that for a small number of people, gambling can become problematic. Problem gambling is not a sign of weakness — it is a recognised condition that can affect anyone, regardless of income, background, or experience level. Early identification and the right support make an enormous difference.
siv5 provides a comprehensive set of player-protection tools designed to put you in control of your gambling activity at all times. These tools are available free of charge, can be activated instantly through our support team, and are fully enforceable once set — meaning they cannot be reversed simply on request during a cooling-off period. We also maintain a strict minimum age of 21 years across all products and markets, with no exceptions.
If you ever feel that gambling is no longer fun, that you are chasing losses, or that your play is affecting your relationships, finances, or mental health, please reach out to our support team immediately. Our agents are available 24/7 in both English and Indonesian and are trained to assist Members who are experiencing difficulties.
Gambling involves real money and real risk. Never gamble with money you cannot afford to lose. Never attempt to use gambling as a way to recover financial losses, pay debts, or solve financial problems. If you feel you may have a gambling problem, please use the tools on this page or contact our support team at [email protected].
Quick Principles
Set a budget before you play
Decide how much you can afford to spend and stop when that limit is reached — regardless of outcome.
Treat it as entertainment, not income
View any winnings as a bonus — never count on gambling returns to meet regular expenses.
Take regular breaks
Step away from the Platform regularly. Use siv5's session time reminders to keep track of how long you have been playing.
Never gamble under the influence
Gambling while emotionally distressed, intoxicated, or under significant financial pressure significantly increases risk of harm.
Use available controls proactively
Do not wait until gambling becomes a problem to use deposit limits or session controls. Set them at account registration and adjust as needed.
Player Protection Tools
All of the following tools are available at no cost to registered Members. To activate or adjust any of these controls, contact our support team at [email protected] or use the Account settings dashboard.
Set a maximum amount you can deposit over a chosen time period — daily, weekly, or monthly. Once your limit is reached, the Platform will prevent further deposits until the period resets. Limit reductions take effect immediately; increases are subject to a 7-day cooling-off period before they activate.
Cap the total amount you are willing to lose over a defined period. Once your loss limit is reached, wagering on your Account is suspended for the remainder of that period. This tool is particularly effective for players who find it difficult to walk away during a losing streak.
Define a maximum duration for each gaming session. When your session time limit is reached, siv5 will display a reality-check notification and, if the limit is enforced, log you out automatically. This prevents extended unplanned play sessions that can erode both budgets and wellbeing.
Set regular reminders that appear during active play to show you how long you have been playing and how much you have wagered in the current session. These pop-up alerts encourage mindful play and give you the opportunity to pause, review, and decide whether to continue.
Take a short break from the Platform without permanently closing your Account. Time-out periods are available in durations of 24 hours, 48 hours, 72 hours, 1 week, 2 weeks, or 1 month. During a time-out, your Account is suspended and you will not receive any promotional communications from siv5.
Permanently or temporarily exclude yourself from the siv5 Platform. Self-exclusion options range from 6 months to a permanent lifetime ban. Once activated, your Account is immediately locked and cannot be reopened during the exclusion period — even at your own request. All marketing communications are permanently stopped.
How to activate these tools: Contact our support team at [email protected] with the subject line "Responsible Gaming — [Your Account Username]" and specify which tool you wish to activate and at what level. Our team will action your request within 1 hour, 24 hours a day, 7 days a week — including all Indonesian public holidays. Responses are available in both English and Indonesian.
Self-Exclusion Options
siv5 offers a range of self-exclusion durations to suit different circumstances. All exclusions are binding and enforced immediately upon activation. You cannot be reinstated before the exclusion period expires.
Suitable for players who need a defined pause to reassess their gambling habits.
A full year away from the Platform to focus on rebuilding healthier financial habits.
Two years of complete account suspension, recommended for more serious concerns.
A three-year commitment to stepping away, with no possibility of early reinstatement.
For players seeking a significant and clearly defined long-term period of abstinence.
A lifetime self-exclusion. This option is irreversible. Suitable for players who wish to stop gambling permanently.
Once a self-exclusion is activated on your siv5 Account, it cannot be lifted before the exclusion period expires — regardless of requests made to our support team. During the exclusion period, any funds remaining in your Account balance will be made available for withdrawal, but no deposits or wagers will be accepted. If you attempt to register a new Account during an active exclusion period, that Account will be closed immediately in accordance with our Terms & Conditions.
Know the Signs
Problem gambling can develop gradually and is not always immediately obvious — even to the person experiencing it. The warning signs below are not a clinical diagnosis, but if you recognise several of them in your own behaviour or in that of someone close to you, we strongly encourage you to reach out for support.
siv5's support team is available 24/7 and will treat every conversation with complete discretion. You will not be judged, and your Account will not be penalised for seeking help. In fact, reaching out is one of the most important steps you can take.
Read Our FAQUsing funds earmarked for rent, bills, groceries, or other necessities to place bets — or borrowing money specifically to gamble — is a clear indicator that gambling has moved beyond recreational activity.
Continuing to play in an attempt to win back money already lost — often increasing stake sizes to do so — is one of the most common and destructive patterns associated with problem gambling.
Repeatedly trying to reduce your gambling or stop altogether, but finding yourself unable to follow through despite a genuine intention to do so.
Concealing the extent of your gambling — the frequency, the amounts wagered, or the losses incurred — from family members, friends, or a partner is a significant warning sign.
Feeling anxious, irritable, or low when not gambling; experiencing guilt or shame after a session; or finding that gambling is the primary way you manage stress or negative emotions.
Spending increasing amounts of time gambling at the expense of work, family commitments, social activities, or personal health and wellbeing.
Needing to bet progressively larger amounts to achieve the same level of excitement or satisfaction from gambling — a pattern analogous to tolerance in substance use disorders.
Self-Assessment
The following questions are adapted from widely used responsible gaming self-assessment frameworks. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or activate one of siv5's player-protection tools.
If any of the questions above prompted concern, please reach out. Our support agents are trained specifically in responsible gaming conversations and will listen without judgement. You can also ask to speak with a senior responsible gaming officer if you would prefer a more formal discussion about your Account and the tools available to you. Contact us at [email protected] — 24/7, including Idul Fitri, Ramadhan, and all Indonesian public holidays.
Age Verification
siv5 enforces a minimum age of 21 years across all products, markets, and account types. This is a firm requirement with no exceptions. Every Member is required to confirm their age at registration, and full KYC (Know Your Customer) verification — including government-issued identity documents such as a KTP, SIM, or passport — is completed before any withdrawal can be processed.
Where our automated age-screening systems or manual review processes identify reasonable grounds to believe a Member may be under 21, the Account is suspended immediately pending age verification. If verification confirms underage use, the Account is permanently closed, all funds are returned, and the case may be referred to the relevant authorities.
We also strongly encourage parents and guardians across Jakarta, Surabaya, Bandung, Medan, Bali, and across Indonesia to install parental-control software on shared devices to prevent minors from accessing online gambling content. If you believe a child has accessed siv5, contact us immediately at [email protected].
Indonesian national ID card (KTP) accepted as primary identity document for age and identity verification.
International passport accepted as an alternative KYC document for Members who prefer it.
A live selfie alongside your identity document may be required to prevent identity fraud and confirm document authenticity.
AI-assisted age screening flags suspicious registration patterns for immediate manual review by our compliance team.
Get Help Now
If gambling is causing you distress — financially, emotionally, or in your relationships — please do not wait. Our dedicated responsible gaming support team is available around the clock, every day of the year, including Idul Fitri, Nyepi, and all Indonesian national holidays. Native Indonesian-speaking agents are always on hand.
You can request any of the player-protection tools described on this page, ask to speak with a senior responsible gaming officer, or simply talk through your situation. Every conversation is treated with complete discretion. Your Account standing will not be negatively affected by reaching out.
For broader account questions and platform guidance, visit our FAQ page. For the full terms governing Account limits and self-exclusion, refer to the Terms & Conditions.
Explore our FAQ for platform guidance, review our Terms & Conditions for the full Account rules, or return to the homepage. Remember — gambling should always be fun.